Frequently Asked Questions
1. What services do you offer?
We offer a full range of IT services, including IT maintenance, facilities management, outsourced IT management, data backup, automated systems updates, systems & infrastructure supervision, user & facilities management support, and IT governance.
2. How can I request a free quote?
You can request a free quote by clicking on the “Request a free quote” button available on our home page and in the relevant sections of our site. You will be directed to a form to fill in with your specific information and requirements.
3. What are your rates for Office 365 backup?
Our 365 backup solution starts from €69/TB/month. For more details, please see the “Solutions” section or contact us directly.
4. Do you offer 24/7 support?
Yes, we offer 24/7 IT support to ensure that your systems are always up and running and that your employees can get the help they need at any time.
5. What measures do you take to guarantee the security of my data?
We employ state-of-the-art security practices, including data encryption, regular system updates and ongoing monitoring to prevent and detect any potential threats.
6. How can I contact your support team?
You can contact us using the contact form on our website, by telephone on 01 76 70 39 42, or by email at info@moka.works. Our support team is ready to answer your questions and solve your problems.
7. Where are you located?
We are located in Paris. You can find our exact location on the interactive map available on our contact page.
8. Do you offer customised solutions?
Yes, we understand that every business has unique needs. That’s why we offer customised solutions tailored to each customer’s specific requirements. Contact us to discuss your specific needs.
9. How do I go about outsourcing my IT management to Moka Works?
The process starts with a free consultation to understand your needs. We then develop a tailored proposal, implement the agreed services, and provide ongoing monitoring to optimise your IT operations.
10. Do you offer free trials?
Yes, we offer a free 1-month trial for some of our services. This allows you to test our solutions before making a full commitment. For more details, visit our website or contact us directly.
11. How can I keep up to date with the latest news and blog posts from Moka Works?
You can subscribe to our newsletter by entering your email address in the registration field on our website. In addition, we publish weekly articles on our blog that you can read to keep up to date with the latest IT trends and tips.