EMERGENCY SERVICES
Holistic problem-solving
In critical situations, it’s important to take a holistic approach to problem solving, and that’s why we’re committed to taking all aspects of your situation into account. Whether it’s recovering critical data, bringing your production systems back online or solving complex network problems, we’ll be there to provide you with comprehensive technical support and regular progress reports. Our aim is to take the burden off your shoulders while respecting your constraints, so that you can focus on getting your business back up and running.
Rapid response
- In the event of a computer breakdown or disaster, every minute counts.
In such situations, it’s essential to minimize downtime. We’re equipped to intervene quickly and minimize downtime. You can count on us to take the necessary steps to get your systems back online as quickly as possible.
- In the event of a computer breakdown or disaster, every minute counts.
In these situations, it’s essential to minimize losses and reduce downtime. We are equipped to intervene quickly and minimize your operating losses. You can count on us to take the necessary steps to get your systems back online as quickly as possible.
24/7 response
We know that IT problems aren’t limited to office hours. That’s why we offer extensive 24/7 coverage through our on-call service. Our team is available at all times, day, night, weekends and public holidays. You can contact us whenever you need to, to make sure your business continues to run smoothly.
Technical expertise
With over two decades of experience, we have acquired unrivalled expertise and knowhow. Each and every one of our customers has contributed to enriching us and reinforcing our desire to always do better. Our teams have the tools and knowledge to handle emergency situations and minimize data loss. We are familiar with the latest technologies and industry best practices. You can rest assured that we’ll do our utmost to solve your problems quickly and efficiently to minimize loss and downtime.
Competitive cost
We offer a competitively-priced, high-quality service combining rapid intervention, technical expertise and data security. What’s more, our 20 years of experience enable us to deliver unrivalled value for money.
Contact us
Contact form
Michel ZYLBERMANN
Competence and availability, of course, but what counts most at moka is the friendliness of the teams and their ability to grasp the urgency of the customer’s situation. And that’s irreplaceable. Because you don’t need to call back ten times to find out if things are progressing.
Benjamin ROLLAND
We have been very satisfied with the quality of their services and the management of our IT assets for many years.
Good listening skills and very good advice.
Thibault FAURE
After more than 20 years working with Moka, my loyalty and satisfaction are unquestionable.
Responsive, committed, innovative and complementary, the company’s managers have always been able to meet our IT challenges and adapt their needs to our growth.
Faced with a constantly changing IT environment, we know we can count on a reliable and stable company with strong human values.
Pierre-Etienne PARIS
Moka’s IT support is exceptional.
The Moka team is highly competent, responsive and always ready to solve problems quickly. The quality of customer service is outstanding, which makes for a truly pleasant user experience.
Clear instructions and rapid problem resolution create a friendly atmosphere. Their proactive, empathetic approach makes every interaction positive, raising the overall quality of IT service. A remarkable user experience that puts the IT department at the pinnacle of efficiency and satisfaction.
I highly recommend Moka’s IT support to anyone looking for reliable and efficient assistance.
Anil KALA
A customer of the moka company for several years now, it’s the ideal IT support service for SMEs.
The support service is very fast,
Moka sets up a backup system in line with its needs and the size of its business,
Discussions with Moka’s management are both technical when required, and accessible to non-experts.